Customer services

Concept Life Sciences prides itself on its ability to deliver high-quality services and best in class customer experience. We measure our success using customer feedback on the extensive services we offer. We view our customers as partners, build strong relationships and deliver what we promise to ensure they have the confidence to make timely, accurate and informed decisions based on reliable analytical reporting data.

Our commitment

We understand that our clients operate in challenging industries. Our solid reputation is built on absolute integrity and shared company goals. We put ourselves in the customer’s shoes, have a ‘can do’ attitude and endeavour to respond to requests within 4 hours.

Our team

We recognise and understand our customers’ needs differ across the markets we operate in and have structured our teams to meet customer requirements.

Concept’s accredited laboratory has a dedicated customer services team who are available from Monday to Friday between 08.30 and 18:00.

We are your point of contact and accountable for any enquiry relating to testing carried out, consumable ordering, deliveries and sample collection. We are also available to help with technical and general queries and support.

Location Telephone E-mail
Cambridge 01954 782 791 Cambridgecustomerservices@conceptlifesciences.com

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Online LIMS

Concept Life Sciences provides clients with easy online access to their results and invoices as well as the ability to register their sample. The highly effective software tools help our clients manage their data.

Consumables supply

Concept Life Sciences offers a fast, reliable and comprehensive consumables delivery service direct to your site. Our clients can place an order with us by either calling their customer service adviser, or sending an email to our customer services team.

Logistics

Concept Life Sciences offers a premium delivery and collection service with temperature controlled vans located throughout the UK as well as chilled and ambient same day and overnight couriers to cover all the UK.